The latest insights and research from Farlinium

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The Power of Generative AI in Customer Experience: Revolutionizing the Car Rental Experience

Dan Whiting

Create a Continuous Improvement Cycle that Leverages Insights to Drive ROI for Your CX (Part 2)

Dan Whiting

Create a Continuous Improvement Cycle that Leverages Insights to Drive ROI for Your CX

Dan Whiting

Wooden figures gathered around interlocking puzzle pieces, symbolizing teams working together to break down organizational silos and align around the customer.

You Can’t Wait to Invest in AI for CX

Dan Whiting

A central customer figure connected to multiple service channels—including email, support, shopping, chat, and feedback—illustrating how AI unifies customer interactions into a seamless experience.

How can AI Impact Customer Experience?

Dan Whiting

A young plant growing from rich soil, surrounded by connected business icons representing customer satisfaction, revenue, growth, and analytics.

What is the ROI of Customer Experience

Dan Whiting

How to Implement Journey-Centric Marketing

Dan Whiting

A row of colorful acrylic dominoes with business icons toppling across a conference table, symbolizing how small organizational failures can cascade into larger customer experience problems.

Reasons Why CX Programs Fail? - Our Research Results

Farzad Lorraine Farzad Aref CCXP Lorraine Schumacher CCXP

Three business leaders walk together through a modern open-plan office, engaged in conversation while discussing strategy, as employees collaborate in the background, conveying organizational alignment and leadership in action.

Why does CX Continue to Fail?

Lorraine Schumacher CCXP

A candid office scene of a professional thoughtfully reviewing a visual planning board with colorful notes representing stages of a customer experience process, emphasizing careful planning, prioritization, and continuous improvement.

Customer Experience (CX) - It’s Simple, just not Easy!

Lorraine Schumacher CCXP

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