“Stellar customer experiences are good for business.” - Captain Obvious

If you are reading this, it is likely that you work every day to improve customer experiences for yo...

Thank you to everyone that participated in the survey after Lorraine’s blog post from March 16, 2021...

As 2020 closed out I started reflecting on the past 8-10 years of CX (customer experience) success a...

I have been in the CX industry as a practitioner, vendor, independent consultant, and on the board f...

Early in my career, I worked for a Fortune 50 Telecom company. We would pride ourselves on the fact ...

We have all heard the mantra that customer experience (CX) is EVERYONE’s responsibility – but if eve...

Over the past 5+ years, both Gartner and Forrester have predicted by 2020, providing great CX “Custo...

Over the past few years, CX has continued to improve the ability to understand the customer experien...

As you prioritize insights to drive Customer Experience (CX) changes, you will also need to consider...