--- title: Farlinium Blog | Lorraine Schumacher CCXP   description: Farlinium provides news, insight, and tips for enhancing customer experiences, especially as it relates to Qualtrics XM. --- [Skip to content](https://cx.farlinium.com/blog/author/lorraine-schumacher-ccxp#main-content) [![Farlinium logo](https://cx.farlinium.com/hs-fs/hubfs/farlinium%20logo%202x.png?width=2078&height=641&name=farlinium%20logo%202x.png)](https://cxluedin.farlinium.com/blog) - [Blog Home](https://cx.farlinium.com/blog) - [Subscribe](https://cx.farlinium.com/subscribe) - [Farlinium](https://farlinium.com) Open main navigation Close main navigation - [Blog Home](https://cx.farlinium.com/blog) - [Subscribe](https://cx.farlinium.com/subscribe) - [Farlinium](https://farlinium.com) - [Get In Touch](https://www.farlinium.com/work-with-us) [Get In Touch](https://www.farlinium.com/work-with-us) # The latest insights and research from Farlinium # WE ELEVATE YOU IN YOUR CUSTOMERS' MINDS   From acquisition, to retention, and every step in between, Farlinium's analytics solutions and expert consultants help your Customer Experience program reach new heights [Learn more](https://www.farlinium.com/cx-analytics) --- [Follow us on LinkedIn](https://www.linkedin.com/company/farlinium/) - [Blog Home](https://cx.farlinium.com/blog) - [Subscribe](https://cx.farlinium.com/subscribe) - [Farlinium](https://farlinium.com) --- [![Farlinium Logo](https://cx.farlinium.com/hs-fs/hubfs/farlinium%20logo%202x.png?width=294&height=91&name=farlinium%20logo%202x.png "Farlinium Logo")](https://cx.farlinium.com) 13799 Park Blvd, Suite 184, Seminole, FL 33776 Copyright © 2026, Farlinium LLC ![soc2-dark](https://cx.farlinium.com/hs-fs/hubfs/Imported%20sitepage%20images/soc2-dark.png?width=150&height=154&name=soc2-dark.png "soc2-dark")