As 2020 closed out I started reflecting on the past 8-10 years of CX (customer experience) success a...

As 2020 closed out I started reflecting on the past 8-10 years of CX (customer experience) success a...
I have been in the CX industry as a practitioner, vendor, independent consultant, and on the board f...
Early in my career, I worked for a Fortune 50 Telecom company. We would pride ourselves on the fact ...
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